Frequently Asked Questions (FAQs)

General Questions

1. What areas do you service?
We provide moving and logistics services throughout the Washington DC, Maryland, Virginia metropolitan area and beyond. For long-distance and international moves, contact us for specific details about your location.

2. Do you offer free estimates?
Yes, we provide free, no-obligation estimates. You can request a quote online or by contacting our team directly.

3. Are you insured?
Absolutely. We are fully licensed and insured to protect your belongings during transit and ensure peace of mind throughout the moving process.

4. What makes New Life Logistix different?
Our commitment to diversity, innovation, and client-focused service sets us apart. Whether it’s a residential move, commercial relocation, or government contract, we deliver precision, care, and exceptional customer experiences every time.

Residential Moving

5. How do you protect my belongings during a move?
We use high-quality packing materials and industry-standard techniques to safeguard your items. Fragile or high-value items receive additional attention with specialized packing solutions.

6. Can I pack my own items?
Yes, you’re welcome to pack your own belongings. However, we recommend using our professional packing services to ensure everything is secured and properly organized for transport.

7. Do you offer unpacking services?
Yes, we provide unpacking services to help you settle into your new home quickly and effortlessly.

8. What items cannot be transported?
For safety and legal reasons, we cannot transport hazardous materials, perishable foods, or items prohibited by law. Contact us for a detailed list of restricted items.

Commercial & Government Relocations

9. Can you move offices outside of business hours?
Yes, we offer flexible scheduling to minimize disruptions to your operations, including evenings and weekends.

10. How do you handle sensitive documents or equipment?
We follow strict protocols for secure transport, including careful packing, tracking, and handling of confidential documents and fragile equipment.

11. Do you offer storage solutions for businesses?
Yes, we provide secure short- and long-term storage options for office furniture, inventory, and equipment.

Specialty Services

12. Do you move antiques and fine art?
Yes, our team is trained in handling delicate and high-value items, including antiques and fine art. We use specialized packing materials and techniques to ensure their safe transport.

13. Can you relocate oversized equipment or machinery?
Absolutely. We have the expertise and equipment needed to handle heavy or oversized items safely and efficiently.

14. What is white-glove delivery service?
Our white-glove service provides the highest level of care, including professional packing, secure transport, and precise setup at the delivery location.

Logistics and Planning

15. How far in advance should I book my move?
We recommend booking as early as possible—ideally 4-6 weeks in advance—to secure your preferred moving date.

16. How long does a typical move take?
The timeline depends on the size and complexity of the move. We’ll provide an estimated timeframe during your initial consultation.

17. Can I change my moving date?
Yes, we’ll do our best to accommodate schedule changes. Contact us as soon as possible to make adjustments.

Pricing and Payment

18. How is the cost of my move determined?
Pricing is based on factors such as the distance of the move, the size of your inventory, and any additional services like packing or specialty handling.

19. Do you require a deposit?
Yes, we require a deposit to confirm your booking. The amount will be applied toward the total cost of your move.

20. What forms of payment do you accept?
We accept major credit cards, checks, and cash. Payment plans may also be available for larger projects.

After the Move

21. What should I do if something is damaged during the move?
We take every precaution to prevent damage, but if something happens, contact us immediately. Our team will work with you to resolve the issue, including filing a claim if needed.

22. Do you offer post-move services?
Yes, we offer unpacking, setup assistance, and even furniture arrangement to help you settle in quickly.

23. Can you dispose of packing materials after the move?
Yes, we can handle the disposal or recycling of packing materials for an additional fee.